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Privacy Policy

Lovella AI (lovellaai.com), operated by [COMPANY_LEGAL_NAME] · Effective [EFFECTIVE_DATE]

This Policy explains what we collect, why, and your choices. The Service is for adults (18+) only; we do not knowingly collect data from anyone under 18.

1. Information we collect

  • Account data: email, and if you sign in by phone, your phone number; password (hashed);

display name and avatar if you set them.

  • Content data: the prompts you enter, references you upload, and the media you generate,

plus related metadata (model, settings, timestamps).

  • Billing data: plan/credit history and transaction records. **Card details are collected

and stored by our payment processors, not by us.**

  • Usage & device data: log data, IP address, approximate location, device/browser info,

and cookies/similar technologies.

2. How we use it

To provide and secure the Service; to run generation and store your works; to process payments and prevent fraud/chargebacks; to enforce the Content Policy and comply with law (including safety filtering and mandatory reporting); to support you; and to improve the Service.

3. How we share it

  • Service providers / processors (hosting, storage, AI model providers, **payment

processors**, analytics, anti-fraud) under contract, only as needed.

  • Legal / safety: to comply with law, respond to lawful requests, enforce our terms, and

report content we are legally required to report.

  • Business transfers: in a merger, acquisition, or asset sale.
  • We do not sell your personal information for money.

4. Cookies

We use strictly-necessary cookies (session, security) and, if enabled, analytics cookies. You can control cookies in your browser; some features need the necessary ones.

5. Retention

We keep data while your account is active and as needed to operate the Service, resolve disputes, prevent abuse, and meet legal obligations, then delete or anonymize it.

6. Security

We use technical and organizational measures (encryption in transit, hashed passwords, access controls, signed/expiring media URLs for paid content). No system is perfectly secure.

7. Your rights

Depending on where you live, you may have rights to access, correct, delete, port, or restrict your data, and to object or withdraw consent. To exercise them, contact privacy@lovellaai.com. You may also complain to your local data-protection authority.

8. International transfers

Your data may be processed in countries other than yours, with appropriate safeguards where required.

9. Age

The Service is not directed to and may not be used by anyone under 18. If we learn we have data from a minor, we delete it.

10. Changes & contact

We may update this Policy; material changes are posted with a new effective date. Contact: [COMPANY_LEGAL_NAME], [REGISTERED_ADDRESS] — privacy@lovellaai.com.